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Microsoft Buys Parature

January 17, 2014 by  
Filed under Computing

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Microsoft Corp said that they it will acquire cloud-based software maker Parature Inc, which assists businesses in managing help desks and provide other customer support services.

Parature’s software helps businesses provide automated customer service, manage online discussion boards and forums, and conduct online surveys.

The company’s customers include Ask.com, the U.S. Environmental Protection Agency, International Business Machines Corp and Saba Software Inc.

Microsoft did not disclose the terms of the deal.

The acquisition will boost Microsoft’s Dynamics unit, which makes business software and counts Mattress Firm Holding Corp, Pandora Media Inc and Nissan Motor Co as customers.

Cloud computing, a broad term referring to the delivery of services via the Internet from remote data centers, is a favorite with businesses because it is faster to implement and has lower upfront costs than traditional software.

Oracle Corp said in December that it would buy web-based marketing software maker Responsys Inc for about $1.39 billion to bolster its cloud computing offerings.

Salesforce.com Inc, the biggest maker of online sales management tools, said in June that it would pay $2.5 billion for marketing software maker ExactTarget, which helps companies reach customers on social networks through mobile devices.

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Energy Star Goes To Tablets

January 24, 2013 by  
Filed under Around The Net

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Coming to a tablet near you soon, Energy Star ratings.

The specification will be part of the Energy Star version 6.1, according to documents posted on the U.S. Energy Star website. But a date for ratings on tablets has not yet been established, said Robert Meyers, product manager at Energy Star computers. Energy Star is a joint effort between the U.S. Environmental Protection Agency and the U.S. Department of Energy.

The Energy Star specification helps shoppers identify the most power-efficient products when making purchases. The Energy Star program already covers laptops, desktops, monitors, light bulbs, servers, household appliances and other products that are identified with a label. The use of Energy Star-labeled products helped cut close to US$18 billion from U.S. utility bills in 2010, according to the organization.

The EPA and DOE originally floated the idea of including tablets as part of Energy Star version 6.0 for products like laptops, desktops, displays, thin clients and networking equipment, which goes into effect on June 1. Some IT vendors that participate in the Energy Star program argued against the immediate inclusion of tablets, saying that those devices are more like smartphones than PCs and have different assembly and equipment. They argued that tablets and laptops differ on components such as batteries and networking equipment, and thus cannot be grouped together with PCs. The EPA and those stakeholders are now trying to gather a consensus on the definition of tablets and how to rate the devices.

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