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30% Of BlackBerry Users Want Out
October 30, 2011 by admin
Filed under Smartphones
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The BlackBerry smartphone and its maker, Research in Motion, were in serious trouble even before last week’s global service disruption.
More than 30% of BlackBerry users in large companies said in September, a month before the outage, that they were looking to use a different smartphone device in 2012, according to a survey of 243 smartphone users in companies with more than 10,000 workers by Enterprise Management Associates (EMA).
“With last week’s outage, I suspect the 30% number is even higher,” said Steven Brasen, the EMA analyst who conducted the survey. “User satisfaction with BlackBerry is by far the lowest of smartphones. A huge number are dissatisfied.”
Brasen said the survey found that 11% of BlackBerry users in large companies are “completely dissastisfied” with the device, while only 2% of iPhone users and 0% of Android users are completely dissatisfied with their smartphones.
Brasen said the opinions of end users are becoming very important to IT executives.