Amazon Tops Apple

A mere five months after Apple snatched J.D. Power’s tablet satisfaction award away from Samsung, it has lost it to up-and-coming Amazon.

Apple’s iPad finished in second place in the latest satisfaction survey conducted by J.D. Power and Associates, with a score of 824 out of a possible 1,000. For the first time, Amazon took first place, scoring 827.

Samsung came in at 821 for third, while Asus and Acer filled out the first five, but those stragglers’ scores were under the category average.

J.D. Power’s satisfaction score included five separate measurements for performance, ease of operation, features, styling and design, and cost, with each accounting for different percentages of the final number. Performance, for example, counted as 28% of the total; cost for 11%.

Apple received high scores in performance and styling and design, while Amazon performed best in ease of operation and cost, said Kirk Parsons, senior director of telecommunications services at J.D. Power.

“Within the tablet segment, there’s a balance of cost and value, and for this period, Amazon was at the equilibrium,” said Parsons. “For the money, [Amazon tablets] do what buyers need them to do. And the Mayday feature really helped them in ease of operation.”

Mayday is a feature on Amazon’s higher-end tablets that lets customers video chat with support representatives using the device.

Parsons called out Amazon’s Fire HDX, which launched in October 2013 in a 7-in. size and a month later in an 8.9-in. format, for driving the brand’s scores. Amazon now sells the 7-in. Fire HDX for $179; the 8.9-in. model starts at $379. “The new Fire HDX did really, really well” in the survey, Parsons noted.

J.D. Power polled nearly 2,700 U.S. tablet owners who had had their current devices for less than a year. The survey period ran from March to August.

The last time J.D. Power published tablet customer satisfaction scores, Amazon placed fourth. Its jump to first was a small surprise, said Parsons. “I figured [Amazon’s] scores would improve, but I didn’t think they’d take the top spot,” he admitted.

Price is increasingly important to satisfaction, said Parson, as costs fall and capabilities climb across the board, making it more difficult for premium-priced tablets like Apple’s iPad, to retain their polled positions. On average, tablet customers now spend $345 on their tablets, $48 less than in April 2013, a decline of 12%.

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Is Samsung Ditching Android?

Samsung appears to have delivered a huge snuff to Android OS maker Google. Samsung’s new smartwatch Gear 2 and Gear 2 Neo, the sequels to the poorly reviewed original Galaxy Gear are going to ship without Android.

Instead, the new Gears run Tizen, another open source operating system that Samsung, Intel, and others are working on. It is starting to look like Samsung wants to distance itself from its reliance on Google for software and services.

Samsung’s official reason is that Tizen has better battery life and performance. The new Gears can get up to an extra two days of battery life by running Tizen, even though they have the same size battery. The Galaxy Gear barely made it through a day on one charge.

To be fair Android isn’t optimized to run on wearable devices like smart watches, but Samsung didn’t want to wait around for Google to catch up. It was clearly concerned about beating Apple to market. So far Apple has not shown up.

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Will Computer Obtain Common Sense?

Even though it may appear PCs are getting dumbed down as we see constant images of cats playing the piano or dogs playing in the snow, one computer is doing the same and getting smarter and smarter.

A computer cluster running the so-called the Never Ending Image Learner at Carnegie Mellon University runs 24 hours a day, 7 days a week searching the Internet for images, studying them on its own and building a visual database. The process, scientists say, is giving the computer an increasing amount of common sense.

“Images are the best way to learn visual properties,” said Abhinav Gupta, assistant research professor in Carnegie Mellon’s Robotics Institute. “Images also include a lot of common sense information about the world. People learn this by themselves and, with [this program], we hope that computers will do so as well.”

The computers have been running the program since late July, analyzing some three million images. The system has identified 1,500 types of objects in half a million images and 1,200 types of scenes in hundreds of thousands of images, according to the university.

The program has connected the dots to learn 2,500 associations from thousands of instances.

Thanks to advances in computer vision that enable software to identify and label objects found in images and recognize colors, materials and positioning, the Carnegie Mellon cluster is better understanding the visual world with each image it analyzes.

The program also is set up to enable a computer to make common sense associations, like buildings are vertical instead of lying on their sides, people eat food, and cars are found on roads. All the things that people take for granted, the computers now are learning without being told.

“People don’t always know how or what to teach computers,” said Abhinav Shrivastava, a robotics Ph.D. student at CMU and a lead researcher on the program. “But humans are good at telling computers when they are wrong.”

He noted, for instance, that a human might need to tell the computer that pink isn’t just the name of a singer but also is the name of a color.

While previous computer scientists have tried to “teach” computers about different real-world associations, compiling structured data for them, the job has always been far too vast to tackle successfully. CMU noted that Facebook alone has more than 200 billion images.

The only way for computers to scan enough images to understand the visual world is to let them do it on their own.

“What we have learned in the last five to 10 years of computer vision research is that the more data you have, the better computer vision becomes,” Gupta said.

CMU’s computer learning program is supported by Google and the Office of Naval Research.

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Google Encrypts Data

Google officially announced it will by default encrypt data warehoused in its Cloud Storage service.

The server-side encryption is now active for all new data written to Cloud Storage, and older data will be encrypted in the coming months, wrote Dave Barth, a Google product manager, in a blog post.

“If you require encryption for your data, this functionality frees you from the hassle and risk of managing your own encryption and decryption keys,” Barth wrote. “We manage the cryptographic keys on your behalf using the same hardened key management systems that Google uses for our own encrypted data, including strict key access controls and auditing.”

The data and metadata around an object stored in Cloud Storage is encrypted with a unique key using 128-bit Advanced Encryption Standard algorithm, and the “per-object key itself is encrypted with a unique key associated with the object owner,” Barth wrote.

“These keys are additionally encrypted by one of a regularly rotated set of master keys,” he wrote. “Of course, if you prefer to manage your own keys then you can still encrypt data yourself prior to writing it to Cloud Storage.”

Data collection programs revealed by former U.S. National Security Agency contractor Edward Snowden have raised questions about U.S. government data requests made to Internet companies such as Google for national security investigations.

A Google spokeswoman said via email the company does not provide encryption keys to any government and provides user data only in accordance with the law.

“Our legal team reviews each and every request, and we frequently push back when the requests appear to be fishing expeditions or don’t follow the correct process,” she wrote. “When we are required to comply with these requests, we deliver it to the authorities. No government has the ability to pull data directly from our servers or network.”

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